FAQ & SUPPORT
Frequently Asked Questions
Find answers for your first wholesale order, product selection or OEM / ODM brief.
Wholesale & Samples
Who is this wholesale program for?
U.S. RV and trailer dealers, automotive aftermarket distributors, and private-label brands can submit a business inquiry.
Can I request pricing without an exact quantity?
Yes. Share an estimated order range or select To be confirmed. Include your expected delivery market.
What is the minimum order quantity?
Minimums depend on model, order mix and customization. Share the models you are considering so the team can review the order.
Can I request a sample before ordering?
Choose Sample Evaluation on the inquiry form. Include your preferred model and delivery location so the team can confirm availability and cost.
Can I mix models in my first order?
List your preferred models and estimated quantities. The team can review mixed-model options with the rest of your quote.
Products & Setup
Where can I find the manual for my model?
Use the model number to find its PDF in Product Manuals. Check the model label before following the setup instructions.
How do I compare camera and leveling products?
Use the model comparison to review the primary application, product family and documentation.
Can you help me choose a model?
Use the inquiry form and describe your customer, vehicle types and main application.
OEM / ODM Projects
What is the difference between OEM and ODM?
An OEM discussion starts from an existing platform and reviews branding or packaging. An ODM discussion starts with an application or functional brief and reviews what can be developed.
What customization can I request?
Share your packaging, branding, language, interface and installation requirements. The team will review feasibility for the chosen platform.
How are lead times and costs confirmed?
They depend on the agreed project scope, sample requirements, quantities and delivery market.
Support & After-Sales
What should I include in a setup question?
Send the model number, vehicle type, installation stage and a description of the behavior you see. Refer to the setup section in the model manual.
How are warranty and spare parts handled for wholesale orders?
Ask for model-specific warranty, spare-parts and return terms when reviewing your proposal.
Have a question about your market or model?
Tell us your application and we’ll review the details with you.
Send an Inquiry →