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SHIPPING, RETURNS & WARRANTY

Last updated: 11 November 2026

This page explains how AUTOSIRS AUTO PARTS LIMITED ships wholesale orders, how freight is charged, and how returns and warranty claims are handled. It applies to business buyers. Full contractual terms are in our Terms & Conditions.

1. Shipping Methods — Arranged to Your Requirement

We ship according to what works for your market, timeline, and budget. Buyers routinely choose from:

  • Sea freight, full container load (FCL): best unit cost for larger volumes; typical transit to US West Coast 18-30 days port to port, depending on carrier and season.
  • Sea freight, less than container load (LCL): for smaller volumes; consolidation and destination fees apply.
  • Air freight: for urgent restocking or high-value items.
  • Express courier (DHL, FedEx, UPS): for samples and small replenishment orders.

Tell us your destination, target arrival date, and volume, and we will quote the practical options. If you have your own forwarder, we can ship on your account.

2. Freight Is Charged at Actual Cost

Freight, insurance, and destination charges are billed at the actual cost charged by the carrier or forwarder. We do not add a markup to freight unless a fixed freight amount is expressly agreed in writing in the quotation.

Because carrier rates move, freight quoted before booking is an estimate. The final invoice reflects the carrier’s actual charge.

3. Incoterms

Unless the quotation states otherwise, goods are sold EXW or FOB Shenzhen (Incoterms 2020). CIF, CFR, DDP, and other terms are available on request and will be specified in the quotation. Under EXW and FOB, import duties, taxes, and destination clearance are the Buyer’s responsibility.

4. Lead Times

  • Samples and stock items: typically 3-7 business days before handover to the carrier.
  • Bulk orders: typically 15-35 days depending on quantity, stock status, and whether customization or OEM/ODM work is involved.
  • Peak season (August to October, and before Chinese New Year) can extend production and carrier booking times.

Lead times are estimates. We will notify you promptly if a material delay occurs.

5. Shipping Documents

We provide a commercial invoice, packing list, and shipping documents for every shipment. Certificates of origin, certification copies, and other documents are provided on request.

6. Receiving Your Shipment

  • Inspect cartons before signing the carrier’s delivery receipt.
  • Note visible damage or shortage on the receipt, and photograph the cartons and pallets.
  • Report any damage, shortage, or incorrect item to us within 7 days of delivery, with photos and the delivery documents.
  • Keep the packaging until the claim is resolved.

7. Returns and RMA

No return can be processed without a Return Merchandise authorization (RMA) number.

  • Defective on arrival (DOA): report within 30 days of delivery. We will replace the item or issue a credit, at our option. Provide photos or video showing the fault.
  • Wrong item shipped: report within 7 days. We will arrange replacement or credit.
  • Non-defective return: requires our prior written approval. Goods must be unused, in original packaging, and resalable. A restocking charge applies, and return freight is borne by the Buyer.
  • Unauthorized returns are refused or returned to the Buyer at the Buyer’s cost.

8. Warranty

  • Standard warranty: 12 months from the shipment date, covering defects in materials and workmanship under normal use.
  • The warranty period can be extended, adjusted, or replaced by a different arrangement where agreed in writing in the quotation, order confirmation, or supply agreement.
  • Remedy is repair or replacement at our option. Replacement units may be new or refurbished to equivalent condition.
  • Not covered: misuse, accident, improper installation or wiring, incorrect voltage, water or moisture ingress beyond the product’s stated rating, unauthorized repair or modification, normal wear, cosmetic deterioration, and transit damage.
  • Claims require an RMA number and reasonable evidence of the defect (photos, video, or a clear description of the failure).
  • Return freight for warranty items is borne by the Buyer unless the item was defective on arrival or we agree otherwise.

9. Product Compliance Documents

Certification documents we hold (for example FCC, CE, RoHS) are available on request for your due diligence and for your own listings. We do not claim certifications we do not hold. Compliance with destination-market labeling and warning requirements for your resale is the Buyer’s responsibility, unless otherwise agreed in writing.

10. Questions

AUTOSIRS AUTO PARTS LIMITED

Building 5, No. 2 Rongshu Road, Qiaotou Community, Fuhai Street, Bao’an District, Shenzhen, China

Email: admin@autosirs.com

Business hours: Monday to Friday, 9:00-18:00 (GMT+8)